Privacy notice
KallDoctor helps you find clinics, book visits and, where offered, see a doctor by video. Your health information is some of the most personal information there is. This page explains in plain words what we keep, why, who can see it, and what you can do about it. We follow Nepal's Individual Privacy Act, 2075 (2018).
What we collect
- Account details: name, email, phone number, age, gender and address.
- Health details you choose to add: allergies, conditions, medicines, emergency contact and similar items in your profile.
- Bookings and visits: which clinic and doctor, when, how you attended (in person or video), and payments.
- Location for home visits: if you book a doctor to come to you, the map pin and address you choose. See "Home visits and location" below.
- Reviews: if you rate a visit, your rating, your comment and your first name with the first letter of your surname are shown on the clinic's public page, and the clinic can reply. You can edit or remove your review at any time from My bookings.
- Notes from your care: the notes, medicines and follow-up your doctor or care provider writes after a visit, and documents they attach.
Why we use it
Only to run the service you asked for: to book and manage your appointments, let your clinician look after you safely, take payment, send reminders and codes, and keep the platform secure. We do not sell your information and we do not use it for advertising.
Who can see it
- You, always.
- The clinic and clinician you booked with. They see your booking details. Your profile sections (about you, health, insurance, billing) are shared only as you choose when you book, and you can change that choice for later bookings.
- Clinic reception sees booking details only, not clinical notes.
- KallDoctor staff do not browse your records. Technical staff may need access to fix a fault, and every access to patient records inside the platform is logged.
AI features
Doctors can use an AI assistant to tidy their notes and to look things up in a patient's own record. For this, the relevant text is sent to our AI provider (Anthropic) only to produce the answer. A doctor reads and approves anything the AI writes before it is saved to your record. The AI does not make medical decisions.
Video visits
Video visits run through our video provider (Daily). KallDoctor does not record or store the video or audio of your visit.
Home visits and location
- For a home (mobile) visit you choose the spot on a map. Your doctor sees that address and pin so they can find you. Nobody else does.
- When your doctor presses "Start trip", their phone shares its position so you can see them arrive. That position is shown only to you (or to someone you gave your private tracking link to) and only until the doctor marks "I've arrived" or stops the trip. Then the position and route are erased. We keep only the start and arrival times.
- We never track your own phone. If you tap "Show where I am" on the tracking page, that position stays on your screen and is not sent to us.
- If you search for an address or tap "Use my location", the text you typed or the pin position is sent to our map service providers (OpenStreetMap-based services) to find the place.
- Anyone who has your private tracking link can see your doctor's live position while they travel, so keep the link to yourself.
Other services that handle data for us
Hosting (Render), email and text messages (for codes and reminders), Google sign-in if you choose it, and payment gateways such as eSewa. These providers' servers may be outside Nepal. They only receive what they need to do their job.
How long we keep it
- Your account and profile: until you close your account.
- Treatment notes: they are part of the clinic's medical record, so the clinic keeps them as long as medical record rules require, even after you close your account. They are no longer tied to a login or your name on our platform.
- Backups: encrypted, and removed automatically within 30 days.
Your choices
- See and download a copy of your data: Profile, then Privacy and data.
- Correct your details at any time in your profile.
- Close your account in the same place. We erase your account, profile and sharing choices. You must cancel upcoming appointments first.
- Withdraw consent by closing your account or by writing to us.
How we protect it
Connections are encrypted. Passwords are stored as one-way hashes. Staff sign-ins are verified, access is limited by role, patient record access is logged, and backups are encrypted and stored away from the main server. No system is perfect: if something goes wrong that could affect you, we will tell you and the clinics involved without delay.
Children
If you are under 18, a parent or guardian should create the account and book on your behalf.
Contact and complaints
Questions or requests: kalldoctor2001@gmail.com. If you believe your privacy rights have been breached you may also take the matter to the courts or police of Nepal under the Individual Privacy Act.